Power On: October is National Co-op Month
Clay Electric Co-operative lives by its mission statement “To provide safe, reliable, and exceptional service to our member owners.” Because we are a co-op, our goal is to enrich the lives of our members and serve the long-term interests of our local community––and this mission has never been more critical than in recent months. One of the seven principles that guides all co-ops is “concern for community.” This principle is the essential DNA of Clay Electric Co-operative, and it sets us apart from other electric utilities.
October is National Co-op Month, and electric cooperatives across the country are highlighting the many ways we “Power On.” Through storms and pandemics, we recognize the essential role we play in serving our community.
Who would have fathomed in March, that the COVID-19 virus would amount to a test of our community and our nation? The changing circumstances due to the pandemic have created both challenges and opportunities. Over the past several months, we have all been challenged to operate differently, and Clay Electric Co-operative has stepped up to help our members.
As an essential service, and to ensure reliability of your power supply, we modified our operations to safeguard business continuity. Our line crews and other employees began working on staggered schedules to maintain separation. Some staff worked remotely. In the office, we limited and modified meetings and gatherings to allow for safe separation. We also adjusted our walk-in office availability and in-person service calls to ensure the health and safety of our employees and our valued members.
For our members impacted by COVID-19 who needed help with their electric bills, we waived late fees and worked with those hardest hit to make special payment arrangements. We exist to benefit our members and have done all we can to keep their lights on.
I tell you about all these efforts not to boast, but to explain how much we care about this community––because we live here too. While the challenges caused by COVID-19 have been daunting, we are heartened to see how everyone is pulling together.
In 1944, Clay Electric Co-operative was built by the community to serve the community, and that is what we will continue to do – Power On.